Whenever disaster strikes there are only two things known for certain. First there is major panic and often times a trail of mass destruction. Second, people are calling. Constantly! Some people call because they want to know details about the disaster, whereas others just call because they are oblivious as to the disaster and just want to be waited on. The problem is you as a business cannot afford to say, “Hey, there has been an emergency and I can’t help you.” Nobody wants to turn business away, not in these times of financial instability. You have to give your customers attention even in the worst case scenario.
This is where the idea of disaster recovery outsourcing comes in. Whenever a disaster (or really any emergency situation occurs) your company may not be able to communicate with customers. You have two options: you could let them go or you could send them to a virtual receptionist. Just think—if you lose 20 calls a day because of a power outage, how much business is that going to cost you? Suddenly, you’re in debt. If you had access to a disaster recovery outsourcing plan, you could still take messages for these potential clients—and even better—give their calls the “personal touch.”
Even if your office is temporarily closed and there is no one to answer phones, you could still take these messages and follow up on them when the time is appropriate. Most of the successful disaster recovery outsourcing companies have access to backup battery power as well as other disaster recovery initiatives, including redundant and satellite phone lines and emergency facilities on standby. These measures are to ensure that calls are never interrupted. Furthermore, the best companies in this business partner with multiple offices scattered all over the country.
If you experience any type of emergency (whether a flood, earthquake or even a personal family crisis) you don’t have to shut the business down. You can enlist the assistance of a disaster recovery outsourcing company and always be available to customers. You can do this even when you are out of the office and work is the last thing on your mind. Remember, these virtual assistants are human beings, and are trained to be efficient on the phone, take accurate messages, and give customers personal attention.
Good business never takes a holiday! Always be ready to take messages, as these could be tomorrow’s profits.
